Scheduling, Tuition and Cancellations

Scheduling by Trimesters

1) Fall: August 20 – December 21

2) Winter/Spring: Jan 1 – May 31

3) Summer: June 1 – late August

You commit to one trimester at a time and tuition is billed monthly in advance.    Once complete, your schedule is available to review on our online calendar.  Note:  you can view your schedule on the calendar but you can’t cancel or change appointments online.  

There are no refunds or credits for cancellations

Missed appointments will be billed and will not be credited or refunded. If we have enough notice (48 hours or more) we will offer to reschedule, subject to your Clinician’s availability.  Reschedules are not guaranteed as our schedules are typically near capacity.  Informing us ahead of time when you will be absent allows us to juggle space more effectively, and we will offer alternative times as we are informed of absences.  No-shows and no-notice cancellations are not eligible for rescheduling. If your clinician cancels for illness or vacation, those charges will be deducted from your monthly billing.  The list of dates below are not billable as the office is closed.

Closed Dates 2020-21:

– Labor Day (Sept 7)

– Thanksgiving Day (Nov 26) and Black Friday (Nov 27)

– Winter Break (Dec 21 – Jan 3)

– MLK Jr Day (Jan 18)

 – Memorial Day (May 31)

 – Independence Day (July 4)

 Spring Break:  Our office is not closed for any particular “Spring Break” week, because they vary by School District.

Weather Closures

Our office DOES NOT CLOSE automatically for “snow days” as declared by any particular School District.  Most days the roads are clear by noon. If our office is closed due to weather, we will meet with students on Zoom. 

Billing

Billing is monthly in advance, based on your scheduled appointments.  Our calendar is online:  you can login and check your schedule. Changes can be made by our admin. Beginning on the 23rd of each month, a secure payment for the upcoming month is made with your credit card on file.  We do not accept cash or checks.

 Your tuition is calculated each month based on your scheduled appointments. Any unpaid balance from the previous month is included.  Paid summary invoices are emailed on the 21st of each month. Changes after the initial billing cycle are updated on the 1st & 15th of each month.

Secure credit card payments are processed through Authorize.Net, a leading payment gateway since 1996, to manage payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through electronic check and credit card processing networks. The company adheres to strict industry standards for payment processing, including: 

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy. www.hollygraves.com is registered with the Authorize.Net Verified Merchant Seal program.

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